The main reason behind the formation of Infinity Group Australia was to unshackle the common Australian citizens from the unfair forces of the financial institutions. These institutions had taken their impunity to the level in which they no longer cared about their customers. Their focus had shifted from serving the interests of the customers to serving their interests of making profits. All this time, Graeme Holm was an employee working for various banks in the country. His employers were of no exception from this vice, and so he noted and felt the challenge of liberating the customers. This was after empathizing with the clients and felt that whatever service they received from the financial firms was substandard.
The next thing that featured in Graeme Holm’s mind was quitting his employment to start a similar financial organization that could serve the interests of the customers with passion. He collaborated with his wife, Rebecca and founded Infinity Group Australia. One of the challenges that had been facing the customers before the establishment of Infinity Group Australia was lack of adequate information regarding financial management and how the lenders defined and Implemented their terms. This was quite understandable since the level of literacy varied across the wide variety of the customers.
So the first thing that Graeme Holm and his business partner did immediately after the establishment of their company was to launch a customer service training for their employees. This ensured that the staff members were well versed with the company’s products and the best methods to address their customers. The second initiative was to launch a training program for the customers so that they could understand the financial terms that they were subjected to every time they entered into a financial contract with the financial institutions. During this training, financial budgeting was a key component among which the customers were trained. They were trained on the best techniques to reduce their expenditure, which would ensure that they were able to strike a balance between the expenses and the low income that they earned.
The second component that has been incorporated into the customer training is the importance of maintaining a loan budget. Infinity Group provided the customers with monthly loan balances’ schedules that enabled them to keep track of their outstanding debts. A recent report from the Infinity Group Australia reviews shows that since the formation of the company, the credit customers are living happier lives with their families than ever before. Learn more: https://infinitygroupaustralia.com.au/customer-experience-management-award-2018-winner/